1. Service Scope

Khaira provides a platform for booking event and wedding-related services, including:

• Wedding Planning
• Event Decoration
• Venue Booking
• Photography & Videography
• DJ & Entertainment

2. Booking Policy

• All bookings are subject to service provider availability.
• Users must provide accurate event details, including date, time, venue, and requirements.
• A booking is confirmed only after successful payment and provider acceptance.

3. Payment Terms

• Advance payment may be required to confirm a booking.
• Remaining payments must be completed according to the service provider's payment schedule.
• Additional charges may apply for extra services requested after booking confirmation.

4. Cancellation & Refund Policy

• Cancellation requests must be submitted through the platform.
• Refund eligibility depends on the cancellation timeline and service provider policies.
• No refunds may be available for last-minute cancellations or services already rendered.

5. User Responsibilities

Users agree to:

• Provide correct event information.
• Cooperate with service providers.
• Ensure a safe working environment at the event location.
• Pay any additional charges incurred due to changes in requirements.

6. Service Provider Responsibilities

Service providers are responsible for:

• Delivering services as agreed.
• Maintaining professional conduct.
• Arriving at the venue on time.
• Providing necessary equipment and resources unless otherwise agreed.

7. Event Changes

• Any changes to event date, venue, timing, or requirements must be communicated in advance.
• Additional charges may apply for modifications after booking confirmation.

8. Liability

Khaira acts solely as a booking platform and is not responsible for:

• Delays caused by vendors.
• Venue-related issues.
• Weather conditions affecting outdoor events.
• Disputes between users and service providers.

9. Force Majeure

Neither Khaira nor service providers shall be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Government restrictions
• Strikes
• Public emergencies
• Severe weather conditions