1. Introduction
Khaira ("we," "our," or "us") values the privacy of our vendors and service providers. This Vendor Privacy Policy explains how we collect, use, store, and protect information provided by vendors who register and offer services through the Khaira platform.
By registering as a vendor, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Business Information
We may collect the following business-related information:
- Business Name
- Owner/Representative Name
- Business Address
- Business Registration Details
- GST Number (if applicable)
- Service Categories
- Service Area Coverage
Contact Information
- Mobile Number
- Email Address
- Alternate Contact Information
Banking & Payment Information
- Bank Account Details
- UPI ID
- Account Holder Name
- Transaction History
- Payout Information
Service Information
- Service Descriptions
- Pricing Information
- Portfolio Images and Videos
- Availability Schedule
- Event Packages
Platform Usage Information
- Login Activity
- Device Information
- IP Address
- Performance Metrics
- Customer Reviews and Ratings
3. How We Use Vendor Information
We use vendor information to:
- Create and manage vendor accounts.
- Verify business identity and authenticity.
- Display vendor profiles on the platform.
- Process customer bookings.
- Facilitate vendor payouts.
- Provide customer support.
- Improve platform services.
- Monitor compliance with platform policies.
- Prevent fraud and unauthorized activities.
- Fulfill legal and regulatory obligations.
4. Information Sharing
Khaira may share vendor information with:
Customers
The following information may be visible to customers:
- Business Name
- Service Details
- Portfolio Images
- Service Location
- Ratings and Reviews
- Contact Information (where applicable)
Payment Partners
For processing vendor payouts and financial transactions.
Government or Legal Authorities
When required by law, court order, or regulatory requirements.
Khaira does not sell vendor personal or business information to third parties.
5. Data Security
We implement reasonable security measures to protect vendor information from:
- Unauthorized access
- Data theft
- Loss or destruction
- Misuse or disclosure
While we strive to protect your information, no system can guarantee complete security.
6. Data Retention
Vendor information may be retained:
- While the vendor account remains active.
- To maintain booking and transaction records.
- To comply with legal and tax requirements.
- For dispute resolution purposes.
7. Vendor Rights
Vendors have the right to:
- Access their information.
- Update or correct business details.
- Request account deactivation.
- Request correction of inaccurate information.
- Contact support regarding data concerns.
8. Reviews and Ratings
Customer reviews and ratings submitted through the platform may be publicly displayed on vendor profiles. Khaira reserves the right to moderate or remove content that violates platform guidelines.
9. Cookies and Analytics
Khaira may use cookies and analytics tools to:
- Improve platform performance.
- Track service usage.
- Enhance security.
- Personalize vendor experience.
10. Account Termination
If a vendor account is suspended or terminated, Khaira may retain certain information as required by law, financial regulations, fraud prevention policies, or dispute resolution requirements.
11. Changes to This Privacy Policy
Khaira reserves the right to modify this Privacy Policy at any time. Updated versions will be published on the platform with the revised effective date.